Free shipping on orders $75+
Frequently Asked Questions
Here you can browse a selection of the most frequently asked questions. If you don’t see an answer to your question then do not hesitate to reach out.
Our Company
Merino Bond is a small family owned business and is headquartered in Chicago, Illinois
Currently all of our garments are manufactured in China. We have full confidence in our supplier's manufacturing and quality standards and We made sure that the Merino wool used is Woolmark certified and mulesing free
Yes, we only work with suppliers who posses Woolmark Certification
Yes, all our products are made from Mulesing-free Merino Wool
Yes, we are committed to ethical and sustainable sourcing practices. We only work with suppliers who prioritize animal welfare and environmental stewardship.
You can contact us by email at support@merinobond.com. We are available 6am - 6pm CST to assist you.
Product Care
Merino wool products should be washed in cold water on a gentle cycle and laid flat to dry. Avoid using fabric softeners and bleach.
Payments
Yes, we use industry-standard encryption technology to protect your payment information during transmission. Please refer to our payment and security policy for more information.
We accept Visa, MasterCard, American Express, Discover and Paypal
Orders
We offer same-day shipping on all orders placed before 6pm CST. Orders placed after 6pm CST will be shipped the next business day.
Yes, we provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.
Shipping
Yes, we offer free shipping on orders over $75 within the United States.
We ship from the Chicago, IL, and we offer same-day shipping for orders placed before 6pm CST.
Returns
We accept returns within 35 days of purchase for items that are in new and unused condition. Customers are responsible for the cost of return shipping. Please refer our Return section for more details
Yes, we accept returns and exchanges within the USA. Please refer to our return policy for more information.
